Effective date: September 30, 2026
HomeReadiness (“HomeReadiness,” “we,” “us”) helps families organize their emergency preparedness. This policy explains what information we collect, how we use and protect it, and your choices.
You must be 18 or older to create an account. Teens 13–17 may have a view-only account only if a parent or guardian invites them. Children under 13 are not given accounts — an adult adds them to a household as profiles. (See “Children’s information.”)
To provide and personalize the service (build your readiness plan and playbook), process orders and downloads, provide customer support, keep the service secure, comply with law, and improve the product. We do not sell your personal information.
Some features use AI to help you. For example, Smart Shut-off analyzes photos you add of your utility shut-offs (gas, water, electric) to locate the valve or breaker in the image and produce location-specific guidance. This AI processing runs on our own servers/infrastructure — your photos and household data are not sent to third-party AI providers for it, and are not used to train anyone else’s models. The same encryption and access controls described below apply.
We do not knowingly permit children under 13 to create accounts or knowingly collect personal information online directly from a child under 13. Information about children and dependents is provided by the adult account owner, who represents they are the parent/guardian or are otherwise authorized, and is managed as household profiles. If you believe a child under 13 has created an account or that a child’s information was provided without proper authority, contact support@homereadiness.co and we will delete it.
Payments are processed by Stripe, Inc. Your card details are entered directly into Stripe and are never stored on our servers; we do not store your full card number, CVV, expiration, or any payment token, and we do not store the card brand or last four. We keep only transaction references (order/payment IDs, amount, date, status). A billing address you enter at checkout is sent to Stripe to calculate sales tax (via Stripe Tax) and produce your receipt; we do not store it. Stripe’s handling is governed by Stripe’s Privacy Policy.
Sensitive data is encrypted in transit (TLS) and at rest (AWS KMS envelope encryption). Each family’s data is isolated (row-level security). Staff access is least-privilege, and access to customer PII is masked by default and audited when revealed.
We share information only with: service providers who help us operate (e.g. Stripe for payments, AWS for hosting, our email provider for transactional email); family members you invite (per the role you give them); and where required by law or to protect safety. Some product recommendations may contain affiliate links (we may earn a commission at no cost to you). We do not sell personal information.
We keep your information for as long as your account is active or as needed to provide the service and meet legal obligations. You can request deletion of your account and data — in the app via Settings → Delete account, or by emailing support@homereadiness.co. Deletion removes your household data and cryptographically shreds your encrypted documents, and completes after a short grace period during which you can cancel the request.
Records we must keep. Even after you delete your account, we retain a limited set of records where the law requires it or to protect safety — in particular transaction and order records (payment/order IDs, amounts, dates, and the billing and tax details needed for a receipt), which we and our payment processor (Stripe) are required to keep for tax, accounting, and financial-reporting purposes, and proof that you accepted our legal agreements. These records may identify you to the extent those obligations require, are kept only as long as the applicable laws require, and are not used to rebuild your household profile.
Depending on where you live, you may have rights to access, correct, delete, or port your information, and to opt out of certain processing. Contact support@homereadiness.co to exercise them.
We may update this policy; we’ll post the new effective date and, where appropriate, notify you.
Questions or requests: support@homereadiness.co.